FAQs

Find your frequently asked questions & answers here!

Booking

You can easily book a ride via our booking engine or via app. If you still find it difficult then simply give us a call or email us!

Cancellation

If there are any cancellations to be made, please access your online account to cancel the work, if you do not have an account, please email reservations@hcdchauffeurdrive.com

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Vehicles

Yes, we allocate a chauffeur/vehicle 12 hrs prior to the booking time, and an email will be sent to you with the chauffeur and vehicle details.

For complete comfort, we offer a new shape Mercedes S-Class for Corporate Meetings. Mercedes S-Class have plenty of room to stretch out in the back. All have luxurious leather interiors and most have Executive adjustable rear seating packages. With free WIFI, ambient lighting and rear climate control for your total comfort.

Yes, we provided pet-friendly chauffeurs on demand. Please inform us whilst booking.

Yes, we provide complimentary bottled mineral water in all of our vehicles.

Car chargers for Androids, iPhones and other mobile phones are available on request.

All vehicles are less than 3 years old and generally we will send the newest shape vehicle in the industry at the time.

Mercedes E-Class: 3(4) passenger seats / 1 big and 1 medium luggage. Mercedes S-Class: 3(4) passenger seats / 1 big and 1 medium luggage. Mercedes Viano/V-Class: 6(7) passenger seats / 7 big luggage.

Payments

Credit and debit cards (we do not require your card details, we will send you a secure payment link where you can pay yourself by just clicking on the link), PayPal, direct bank transfer or cash.

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Chauffeurs

Yes, your chauffeur will always offer you assistance with luggage.

Always. HCD chauffeurs have a strict dress code policy and this includes the chauffeur being attired in a suit and tie.

Yes, an email will be sent to your registered email address as soon as your chauffeur arrived. Your chauffeur will also send you a text message with his/her exact location which is usually just outside the pick-up address barring road restrictions.

Airport Related

Most airlines recommend that you should arrive 3 hours before an international flight and two hours prior to a domestic flight. If you’ve check-in online, 2 hours for international and 1.5 hours prior for domestic would be the latest arrival times that we would recommend.

The chauffeur will arrive as soon as the flight lands and will be waiting at arrivals with your name card. Your chauffeur will also send you an SMS message with exact meeting point details. You will also receive these details via email with the exact GPS location of your chauffeur within the terminal.

Yes, the chauffeur will wait free of cost for 15 mins for local flights and 30 mins for International flights from the time your flight touches down.

Yes, it will be charged at the cost price.

Please call or email us and we will update your booking with the new flight details.

No worries. We monitor all flights and send your chauffeur as per the current flight ETA.

Yes, we monitor all flights and ensure your chauffeur is in the arrivals hall before you exit customs.

You deserve a
great chauffeur experience

To Book a HCD Chauffeur, do one of the following method

+44 (0) 207 183 7019 reservations@hcdchauffeurdrive.com