Terms and Condition
1.0 Holler Chauffeur Drive LTD are trading as
HCD Chauffeur Drive
and HCD Luxury Chauffeuring & Event Transportation Service.
1.1. Outlined below are the Terms & Condition by which HCD Conduct business with our clients, and passengers.
1.2. Within these terms and conditions(T&C’s), “HCD”, “our”, and “we” refers to HCD Chauffeur Drive. We reserve the right to vary these terms and conditions of trading without notice.
2.0 Privacy/Use of Data
2.1. HCD is complying fully with its obligations to protect personal data under the GDPR and full detail scan be saved in our Data Protection Policy at the following URL. Need to add URL Of the GDPR Compliance
3.0. Bookings
3.1. All booking must be pre-booked via the online booking platform, email or telephone. Any attempt booking directly with our chauffeur will be deemed invalid.
3.2. Booking will be priced in line with agreed tariff or quote will be given if the booking falls outside of the agreed tariff.
3.3. Every effort will be made to accommodate A client’s requirements for the booking of a particular vehicle/driver of equal standard.
3.4. In the event that we are unable to supply one of our own vehicle for your journey, we will sub contract to a supplier of equal standard. HCD T&C’s will still apply.
3.5. All bookings must be made with a minimum of 3 hours notice. If you require a booking in less than 3 hours, HCD will endeavor to make every option available to
cover the job but cannot guarantee coverage without 3 hours notice.
4.0. Charges
4.1. Waiting time is charged at an hourly rate as outlined on the agreed tariff. 15 minutes grace is given on all pickups including airport pickups where the incoming flight originates from with the UK or European Union. For flights originated outside the first 30 minutes waiting time will not be charged.
4.2. All parking/toll charges will be passed on at the cost rate.
4.3. All charges quoted are exclusive of VAT. VAT will be charged at the prevailing rate.
4.4. Gratuities are the client’s discretion.
4.5 A Cleaning free of 50 will be charged for any soiling of our vehicles if professional valeting is required as a result.
4.6 We operated a fixed rate for journey to or from the local areas, the London airports and to most London postcodes.
4.7. We reserve the right to charge an additional mileage rate for journey outside of the M25 excluding airport transfer. This will be reflected on the agreed tariff.
4.8. As Directed (hourly charged) bookings and 4 hours for first class and MPV bookings.
4.9. All fares will incur a 50% increase on UK Bank Holidays and 100% increase on Christmas and New Year’s Day.
4.9.1. In addition to Bank Holidays, we reserve the right to apply a surcharge to additional stops on route, periods of extreme weather or road conditions, journey outside of standards business house (midnight to 5am). These are example and it not an exhaustive list.
5.0. Payment
5.1. Payment is accepted by either bank transfer or all major credit/debit cars. We do not accept cheques.
5.2. Payment by credit/debit card will attract a surcharge which will be notified to your to taking payment.
5.3. Credit Card payments can be made to either pre-book a service or to settle an invoice.
5.4. Refunds may be made in the event of a service failure and following agreement with the HCD reservation office.
6.0. Account Holder
6.1. Account facility are available to UK based companies. Prior to opening and account, you will be subjected to a credit check.
6.2. Invoice will be issued on a weekly basis and must be settled within 14 days from the date of invoices.
6.3. Any invoice queries must be raised withing 5 working days upon receipt of invoice.
6.4. We reserve the right to make a charge for any late payments under the payment of commercial debts act 1998.
6.5. Any late payment of invoices may attract interest charges of up to 7.5% per annum above base rate calculated on a daily basis.
6.6. It is the responsibility of the clients to ensure adequate security to ensure that the account facility is not abused.
6.7. All Tariffs will be agreed upon opening of accounts depending on the level of service required.
6.8. A 7.5% Service Control charge is applied to all account holders invoices.
7.0 Cancellations
7.1. Any booking cancelled with less than 4 hours’ notice will be fully charged.
7.2. For bookings cancelled with less than 9 hours’ notice we will charge 50% of the expected fee.
7.3. Cancellations must be made either via the online booking platform or by email. If we manage to reassign the vehicle, we will only charge for the proportion of business lost.
7.4. Any job that is moved to a later date or time from the original pick up time will be considered a cancelled job and 100% of the fee will be charged.
7.5. Any booking that is brought forward in less than 3 hours from the original pick up time will incur a 50% surcharge fee due to the pick-up time will incur a 50% surcharge fee due to the need to rearrange resources.
7.6. If a passenger does not appear at the time and pace designated as the pick-up point and is not contactable by HCD control room or the Chauffeur, it will be considered as a no show and the full charge will be levied.
8.0. Events and Multi Car Bookings
8.1. For bookings involving more than one car the following cancellation apply:
• Less than 7 days and more than 24 hour’s notice a 50% cancellation charge.
• Less than 24 hour’s notice 100% cancellation fee will be charged.
8.2. We offer a meet and greet service which is chargeable and will be added to the invoice.
8.3. Scheduling and preparation is also chargeable and will be added to the invoice.
8.4. On-site coordinators can be provided, this is chargeable and will be added to the invoice.
8.5. Any requirements for out of London bookings where the driver is required to stay overnight, accommodation
8.6. Subsistence costs will be chargeable. These will be agreed in advance.
9.0. Condition of Hire
9.1. When the journey is booked the fee quoted will usually be for the longest route however this is at the discretion of the Chauffeur who will travel by the route which in their opinion is the most suitable.
9.2. With the Chauffeurs approval you will be able to bring a reasonable amount of hand luggage into the passenger compartment of the vehicle.
9.3. A reasonable amount of general luggage is allowed however the chauffeur will reserve the right to prohibit the transport of any luggage he deems to be excessive weight.
9.4. HCD accepts no responsibility for any loss or damages to luggage or any other item. It is passenger’s responsibility to ensure adequate insurance cover is in place for goods in transit
9.5. HCD accept no responsibility for any accidental damage caused by clients to the interior or exterior of the vehicle.
9.6. HCD prohibits any other person other than the chauffeur driving the vehicle and seating capacity of the vehicle must not be executed.
9.7 The passenger/s must not request the driver to or act themselves in any way that contravenes any part of the legislation which applies to the use of vehicles under the Road Traffic Acts.
9.8. The passenger/s must respect the vehicle and a cleaning fee will be levied for any misuse of food, drink or illness. The consumption of food is not permitted with the vehicle.
9.9. Additional requests/alterations to the booking such as additional pick up points and changes to the destination maybe fulfilled however in such cases additional waiting time or mileage will be charged for.
9.10. All vehicles are non-smoking vehicles. Any violation of this rule by the passenger/s will deem the contract invalid.
9.11 Once the booking has been confirmed, the price will not be altered unless this is a result of the amendments by the passenger/s incurring additional charges.
9.12 The carriage of animals is by prior agreement only at the time of confirming the bookings
9.13. Our chauffeurs will be punctual however we do not accept responsibility for delays caused by circumstances beyond our control.
9.14. HCD and its Chauffeurs reserve the right to refuse to carry passengers who are thought to be under the influence of alcohol or drug and whose behaviour poses a threat whether to the chauffeur, the vehicle or other passengers.
10.0. Complaints Procedure
10.1 Should you have a complaint about any part of our service you should contact us on +44 (0) 871 285 8883 or email enquiries@hcdchauffeurdrive.com
11.0. Lost Property
11.1. HCD keeps a record of all lost property and will endeavor to return this to the customer.
11.2. All enquiries regarding lost property should be made by calling the office on +44 (0) 0207 183 7019 or emailing enquiries@hcdchauffeurdrive.com
