HCD Terms & Conditions

1. Within these Terms & Conditions the terms “HCD”, “our”, and “we” refer to HCD Chauffeur Drive.
2. Within these Terms & Conditions the terms “customer”, “passenger”, “client” and “booker” refer to any person who makes a booking with HCD.
3. Within these Terms & Conditions the terms “Parties” refer jointly to HCD and corporate clients, Individual clients and passengers.
4. HCD reserves the right to vary these T&Cs of trading without prior notice. Changes will be promptly posted on the HCD’s website.
5. Through accessing and/or continued use of the HCD’s website and services constitutes an acceptance of being bound by these T&Cs. If you disagree to be bound by these T&Cs, you may not use the services, including the HCD website, in any terms.
6. Once a booking is confirmed, HCD enters into a binding contractual obligation with the client to provide the journey as outlined in the booking details agreed by the Parties. This agreement ensures that the services described by Parties, including pickup and drop-off locations, vehicle type, and any agreed preferences, are delivered as specified and in compliance with the Private Hire Vehicles (London) Act 1998.
7. The entry of illegal drugs into the vehicles is strictly prohibited under all circumstances. Our chauffeurs have the right to refuse service to any passenger under the influence of drugs. No refunds will be issued in such instances, and the customer will be solely responsible for the full fare as set out in the booking confirmation.
8. All T&Cs outlined herein apply to services arranged and provided by HCD.

1. Customers wishing to bring animals onboard must obtain prior permission from HCD. HCD reserves the right to refuse transportation of animals if prior arrangements were not made.
2. The luggage and seating capacities of our vehicles are explicitly detailed in our vehicle illustrations.
3. Any extra luggage will incur additional charges based on space availability. HCD reserves the right to refuse any luggage that has not been pre-approved or unable to fit in the vehicle’s trunk without compromising customer safety.
4. The vehicle’s seating capacity is clearly indicated at the time of booking. Any passengers not included in the original booking may be denied entry if space becomes insufficient and/or safety is compromised.

1. HCD shall not be held liable for delays caused by extreme weather conditions, unforeseen traffic, GPS navigation errors, or any other events outside our control.
2. HCD assumes no liability and provides no compensation for financial losses resulting from delays, including missed meetings, hotel reservations, flights, or connecting flights, or any other time-sensitive commitments.
3. HCD shall not be held liable for any delays, cancellations, or service disruptions resulting from vehicle breakdowns or mechanical failures. In such cases, HCD will make every reasonable effort to provide a similar replacement vehicle. However, HCD cannot guarantee adherence to the originally scheduled pick-up/drop-off time.
4. HCD shall not be held liable for any delays, omissions, or disruptions resulting from human errors, including but not limited to delayed responses to emails, missed client calls during peak periods, or other administrative misjudgement.
5. Customers acknowledge that during peak periods, there may be unavoidable delays in response times. HCD will endeavour to address all queries and issues as promptly to reduce any inconvenience.
6. Any penalties, such as parking tickets or special parking fees imposed by building management and/or local authorities, resulting from customer actions or failure to obtain prior approvals, will be the responsibility of the customer, and HCD will issue a bill accordingly.

Passenger safety is our top priority. To ensure a safe and pleasant journey, all passengers are required to adhere to the following rules and regulations while travelling with HCD’s fleet:

1. Vehicle doors must remain closed at all times when the vehicle is in motion.
2. Throwing objects from the vehicle is strictly prohibited.
3. Passengers must not protrude any part of their body from the vehicle.
4. Shouting, using foul language or causing disturbances from the vehicle is not allowed.
5. Smoking is strictly prohibited within the vehicle.
6. Alcohol consumption is only permitted if pre-arranged with HCD with specific vehicles.
7. The customer will be held liable for any damages caused by spills or stains on seats or other vehicle surfaces.
8. Any form of physical or verbal abuse, threats, harassment, or inappropriate behaviour toward HCD staff or fellow passengers will not be tolerated.
9. Passengers under the influence of alcohol or drugs whose behaviour poses a threat to the driver, vehicle, or other passengers may be refused travel.
10. Playing loud music within the vehicle is prohibited to ensure passenger safety and minimize distractions for our chauffeurs.

We kindly request all passengers to respect these guidelines for a safe and enjoyable travel experience.

Please be aware that the T&Cs for your booking may vary depending on factors such as the requested service, chosen vehicle, destination, and other specific details. The T&Cs explicitly provided at the time of quotation, during the booking process, or outlined in your booking confirmation will take precedence over the general T&Cs available on our website. However, for any T&Cs not explicitly mentioned or discussed during the booking process, the general T&Cs available on HCD’s official website will apply. By proceeding with your booking, you acknowledge and agree to be bound by the specific to your booking, as well as any applicable general T&Cs available online.

1. All bookings must be made through the following official channels:
   • Online Booking Platform: https://www.hcdchauffeurdrive.com/
   • Email: [email protected]
   • Telephone: +44 207 183 7019
   • WhatsApp: +44 207 183 7019
2. Any bookings attempted directly with our chauffeurs will be considered invalid and not included under HCD T&Cs.
3. The Customer must provide HCD with all necessary information and assistance, including confirmation of booking details and the identification of all passengers, within the timeframe specified by HCD.
4. Subject to service availability, HCD will issue a Booking Confirmation upon acceptance of the booking request.
5. While every effort will be made to accommodate specific vehicle or driver preferences HCD does not guarantee this and reserves the right to provide an alternative vehicle or driver of equal standard.
6. If HCD is unable to supply one of its own vehicles for the client’s journey, a subcontractor chosen by HCD of equal standard will be assigned. All bookings will remain subject to HCD’s T&Cs.
7. Bookings must be made with a minimum notice period of:
   • 6 hours for London bookings.
   • 24 hours for bookings outside of London or internationally.
8. For bookings requested within these notice periods, HCD will make every effort to accommodate the request but cannot guarantee fulfilment.
9. Bookings will be charged per the agreed tariff. A separate quotation will be provided for bookings falling outside the agreed tariff.
10. When a journey is booked and confirmed, the quoted fee would cover the best and shortest route. However, the chauffeur has the discretion to select the route they consider most suitable for the journey.
11. When booking for children, please request child seats in the comments section and specify the children's ages and the type of seat required.
12. We shall not be responsible for any property left by the clients in any of the vehicles provided by HCD. Where the client’s property is found, it will be stored by us for 30 days and thereafter we shall be entitled to destroy or otherwise dispose of such property as we see fit. A charge will be imposed to return to the client any misplaced property.

1. A final itinerary is required at least 7 days before the booking date.
2. To ensure a fast and smooth transfer to the coach we recommend that the client book a personal meet-and-greet assistant who will meet the client in the arrivals hall and escort the client to the vehicle. This can be booked for an additional fee.
3. If the client does not book a meet-and-greet in advance, then the client must report to the Information Desk in the arrivals hall and ask to be directed to Coach Marshall. Once the client has made contact with Coach Marshall, the coach will be permitted to leave the coach park, and the client will be directed to meet the coach at one of the designated bus stops.
4. Driver Regulations by Transport for London (TFL)
   • All the drivers in the UK are regulated by TFL regulations. Drivers may only drive for a maximum of 4.5 hours before they must take a 45-minute break. They may drive for a total of 9 hours each day in a shift of no more than 12 hours. The client must ensure that their itinerary takes these regulations into account when planning their journey.
   • The total hours for the booking must be confirmed at the time of booking. Additional hours may not be accommodated if requested during the journey due to other commitments of the driver and vehicle, in addition to compliance with TFL driving hour regulations. Therefore, we recommend the clients book the maximum hours they may require for the day.

1. Waiting time is charged at an hourly rate as outlined in the agreed tariff.
2. Airport Pickups: Include the first 45 minutes of free waiting time starting from the flight’s landing time.
3. Private Jet Pickups: Include the first 30 minutes of free waiting time starting from the flight’s landing time.
4. Non-Airport/Station Pickups: Include the first 15 minutes of free waiting time.
5. Waiting time is charged in increments, rounded up to the nearest 15 minutes after the free waiting period.
6. Policy for Delayed Flights
• If a flight’s Estimated Time of Arrival (ETA) changes while the driver is already en route to the airport, waiting time charges will apply as follows:
  • HCD’s standard policy ensures that the driver arrives at the arrival hall promptly when the flight lands, based on the flight’s ETA provided at the time of booking or confirmation.
  • If the flight’s ETA is extended after the driver has commenced their journey to the airport (typically 60 minutes before the originally scheduled ETA), waiting time charges will begin to accrue based on the ETA shown when the driver departed.
  • Waiting time charges will apply for the period from the adjusted ETA (at the time the driver began their journey) to the actual flight landing time.
• These charges compensate for the driver’s time and the vehicle being held for an extended duration due to unexpected flight delays.
• Customers are encouraged to monitor flight delays and communicate any updates in real time to minimise unnecessary waiting time and associated costs.
• This policy ensures fairness for both the driver and the customer while accommodating unforeseen changes in flight schedules.

1. Any parking or toll charges incurred during the service will be invoiced to the customer at the cost price.
2. Where the client wishes to extend the hourly service, additional hours will be subject to costs based on the vehicle's hourly rate. These costs will be calculated in 60-minute increments.
3. Should passengers request any additional pick up or drop off which will be invoiced in addition to the quoted price.
4. A vehicle cleaning fee between £50 and £150 (depending on the vehicle type) will be applied for any soiling of HCD vehicles that necessitates professional valeting.
5. We reserve the right to charge an additional mileage rate for journeys outside the M25 excluding airport transfers. This will be reflected in the agreed tariff.
6. Any mileage outside the M25 for “as directed” bookings by the passenger/client will be charged as an excess mileage rate.
7. Gratuities for drivers are at the client’s discretion.
8. For out-of-London bookings requiring the driver to stay overnight, accommodation and meal costs will be invoiced to the client.
9. On Bank Holidays, Public Holidays and Tube Strike days the fees will increase by + 50% on the standard rate.
10. On Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day the fees will increase by + 100% on the standard rate.
11. A 20% surcharge will apply to bookings made between the hours of 10 pm and 6 am.

1. Bank Transfer: No additional charges.
2. Credit Card: A 3.5% surcharge will apply (a secure payment link will be provided for the card payments).
3. HCD reserves the right to request credit cards and ID verification if suspicious activity is suspected.
4. International Payment: Payment must display as CLEARED FUNDS in our bank account before our services are deployed due to processing delays, which depend on the country of origin.

1. Account facilities are available to UK-based companies. A credit check will be conducted before opening an account with HCD.
2. Invoices will be issued weekly and must be settled within 14 days from the invoice date.
3. Any invoice queries must be raised within 5 working days of receipt of the invoice.
4. Late payments may incur charges under the Late Payment of Commercial Debts Act 1998, and interest of up to 14% per annum above the base rate (calculated daily) may be applied.
5. It is the client’s responsibility to ensure proper security measures are in place to prevent misuse of the account facility.
6. Tariffs will be agreed upon at the time of account opening, based on the level of service required.
7. A 7.5% Admin fee may apply to all account holder invoices.

Cancellations must be communicated via email to HCD Chauffeur Drive at [email protected].

• A 10% administration fee will apply to any cancellation made before the cancellation policy period.

1. Sprinter, Coaches and luxury vehicles such as Jet Class, Rolls Royce or similar segment vehicles:
• Between 14 and 7 days before the confirmed booking date: 50% charged.
• Less than 7 days before the confirmed booking date: 100% charged.
2. Any other vehicles such as Mercedes E-Class, S-Class and V-Class Cancellation Policy:
• Less than 12 hours before the confirmed booking date: 100% charged.
3. General Cancellation Policy applies for all types of vehicles:
• A change of vehicle type or modification of the booking date within the cancellation policy period will be treated as a cancellation, resulting in a 100% charge of the original fee.
• Bookings brought forward by less than 6 hours from the original pickup time will incur a 50% surcharge, due to the requirement to rearrange resources.
• If the booking is moved to a later date within 6 hours of the original pick-up time, we reserve the right to charge 100% for the initial bookings and treat the new pick-up time as a new booking.
• If separate T&Cs or a cancellation policy were provided to the client at the time of the quotation, those will apply to the proposed booking. Otherwise, the general T&Cs, available on HCD’s official website, will be applicable.

1. "No-show" refers to the cancellation of the client’s service for the booked period when the customer fails to appear at the pick-up location. A "no-show" occurs when the passenger does not respond when contacted by HCD and/or the chauffeur through a call, SMS, or email. This policy may be waived if the client and HCD agree to a later pick-up time.
• For airport pickups, the no-show period is 90 minutes.
• For non-airport pickups, the no-show period is 30 minutes.
• A no-show for an hourly booking is considered if the client fails to show up during the entire booked period at the agreed pickup time and location. The full booking fee will be invoiced to the client in such situations. The chauffeur will wait for 2 hours, regardless of the number of hours booked, and before considering the passenger as a no-show.
• The chauffeur will be leaving the pick-up location and be entitled to the full booking fee if a passenger is identified as a no-show.

1. For bookings involving multiple vehicles, the following cancellation charges apply:
• Less than 7 days but more than 24 hours’ notice from the booking date/time: 50% cancellation fee.
• Less than 24 hours’ notice from the booking date/time: 100% cancellation fee.
2. Additional services, such as meet-and-greet, scheduling and preparation, or on-site coordinators, are available at an additional fee. These costs will be agreed upon at the time of quotation.
3. HCD will issue a separate contract for each event, including its specific terms, conditions, and cancellation policy, as these may differ from the standard terms based on the event type.
4. In the absence of an issued contract, the general T&Cs will apply, which are available on the HCD’s official website.

The client may apply for a refund via email to [email protected] no later than 7 days after the scheduled date of the service. Please note that in case a refund is granted, it may take 5 to 10 business days for the refund to reflect on your bank account statement, depending on your bank's processing time. Refunds will only be issued to the original payment method used at the time of booking.

The T&Cs will continue to apply until terminated by either the client or HCD as set forth below.

1. HCD may, at any time, with or without notice, terminate the T&Cs with the client if:
   • The client breaches any of the provisions of the T&Cs or any other terms, conditions, or policies that may be applicable to You from time to time.
   • HCD is required to do so by law (e.g., where the provision of the Services to the client is, or becomes, unlawful).
   • The client uses the services in a manner that is unlawful or against the T&Cs, Privacy Policy, or any other policies or law applicable to the client.
   • The client’s payment is overdue by more than a month.
2. The client agrees that HCD shall not be liable to the client or any third party for any termination of the client’s Account (and accompanying deletion of the client’s Account Information), or the client’s access to the services.

Any complaints about any part of our service, please contact us at:

• Phone: +44 207 183 7019
• Email: [email protected]

HCD is complying fully with its obligations to protect personal data under the GDPR, and full details can be viewed in our Data Protection Policy at the following link https://www.hcdchauffeurdrive.com/hcd-gdpr-data-protection-policy/